INSPIRE – Massage Therapy & Acupuncture


Home / FAQ

Frequently Asked Question

Yes! We provide direct billing for certain insurance companies, these include the following: Manitoba Blue Cross, Canada Life/Great West Life, Green Shield, Sun Life, Chambers of Commerce, ClaimSecure, People Corporation/Sirius, Co-operators, Equitable Life, SSQ, Empire Life, Johnson Group, Desjardin, Coughlin, Maximum Benefit.
Please let the staff know your insurance policy and provider before the treatment so we canprovide you with accurate information on your billings. If your provider is not on the list, please give us a call to confirm. We are not responsible for your insurance coverage or any deductibles, doctor's note rejections, plan rejections and/or co-pay.
If you have any questions about your coverage, please contact your insurance provider to get more information on your insurance plan.

Acupuncture service does not require a doctor’s referral, however, some insurance plans require physician referrals for massage therapy. Please contact your insurance provider to know whether your plan required a doctor's referral for massage therapy.

Read your insurance booklet, if you have one. You can also ask your employer or call
your insurer directly. Have your Group and ID numbers handy. Ask them:
- How much coverage do you have, if any?
- Is there a deductible? Is it per calendar year (i.e.: January – December)?
- Is there a maximum amount per visit?
- Must you obtain a doctor’s note before receiving massage in order to submit a claim for benefits?

No, Currently there are no Provincial Health plans that cover Massage therapy, Acupuncture and Athletic therapy treatments. But many work place or private Extended Health Care Insurance programs have full or partial coverage. Check with your employer or insurer to see if your benefits package includes these extended Health Care.

RMT stands for Registered Massage Therapist. Registered Massage Therapists train for a minimum of 2200 hours and complete comprehensive practical and written exams to receive their designation. They are recognized by Doctors, Chiropractors, Physiotherapists and other professions as valuable Health Care Professionals.

Please arrive 5-10 minutes before your initial consultation to fill out the forms in our waiting area. If you'd like to speed up the process, please fill out the online forms during the initial online booking process. For all initial visits, we will proceed with a thorough assessment, and decide whether the condition is something within our scope and provide treatment, or we may need to refer you out for further examination.

Yes we do!
Whether it’s a relaxation, deep tissue, or sports massage – an INSPIRE gift certificate is perfect for any occasion! It is a great way to show someone how much you care. Gift cards can be purchased online or in clinic.


We treat all areas of the spine, muscles, joints, tendons and nerves! Our therapists are highly trained to provide manual therapy to issues that include, but not limited to, back pain, neck pain, plantar fasciitis, carpal tunnel syndrome, tennis elbow, knee pain, rib pain, and all other issues relating to your joints and the muscles around it! For muscle pain, our massage therapist are trained to provide therapeutic care to any injuries that cause muscle tissue to tighten or cause aches and pains.

For your first massage therapy appointment, we recommend one hour. A full hour will
give your therapist time to:
- Determine which areas require more focused work.
- Perform any assessment or testing that may be necessary.
- Make recommendations for your Treatment Plan.
A full-body massage generally takes one hour to 90min.

You can wear as much or as little clothing as you wish. Whatever makes you feel comfortable. During your first treatment, your therapist may suggest some assessment in order to best devise your treatment plan.  As such, wearing loose-fitting clothes, or bringing some, is advisable;  tight-waisted pants (like jeans) can inhibit your massage therapist’s ability to properly assess your pelvic symmetry. You will be covered by a sheet and/or blanket at all times. Your therapist will uncover one area at a time (i.e.: your back) to treat and then cover it again when they are finished.

No, you may leave on any amount of clothing you wish.  Your massage therapist is able to treat over or around any amount of clothing you wish to leave on. That said, most massages are best done with access directly to the tissues being treated.  Your therapist will recommend articles of clothing to be removed for best treatment success. If you are not comfortable with the treatment explained to you, you can let the therapist know and the therapist will modify it to your comfort level. You are always in control.

Treatment frequency varies widely depending on the client. You’ll want to leave enough time between your massages to recover from the previous massage, but not so much time that the effects of the previous massage wear off.  Your massage therapist will discuss these options with you.
Many people receive regular massage throughout their lives;
For preventative health – to maintain flexibility, good posture and decreased stress

- To manage painful conditions including chronic pain, headaches and back & neck pain.
- To become more conscious of how their body functions – to be more ‘body
- Also, Massage Therapy is excellent for specific conditions which require focused treatment plans such as: Injuries to soft tissue like sprains and strains and activity-based syndromes like Runner’s Knee or Plantar Fasciitis.
- Treatment of contractures due to previous injury or surgeries.
- Rehabilitation of a limb after removal of a cast.

A mutual consultation with your Massage Therapist can help you establish a treatment program which fits your lifestyle and physical requirements. It is a good idea to stick with
your plan so you can achieve the maximum benefit from treatment.

With any of our treatments, some will find that they get instant relief and walk out with little to no pain, while others find relief after multiple treatments. The most common side effects are soreness and muscle and joint aches, especially within the first 24 hours, if it has been a while since your last massage or you’ve never had one before.

There are a few things you can do to avoid pain after massage:
- Drink plenty of water before and after your massage. This will help to flush out toxins that can cause pain.
- Avoid eating a heavy meal before or immediately after your massage. A light meal or snack is best.
- Use heat or cold Therapy on the areas that are sore after your massage. This will help to reduce inflammation and pain.

Massage does not have to hurt to be effective. Many massage therapists are trained in
multiple techniques that range in pressure and timing. If a technique does not feel therapeutic to you, but simply feels like pain, please speak up. We can make adjustments. We may be able to detect a problem area, but we cannot feel the intensity
of your pain response.

In addition, tell your massage therapist about your medical history, changes to medications, allergies and recent illnesses. Each of these may factor into the massage techniques used and your body’s response to them.

Communicating with your therapist will give you the most benefit from your massage.
Our main goal is to help you feel better.

You may cancel by giving our clinic a call at 204-474-2288, sending us an e-mail at or rescheduling online (only available when it is more than 24h notice)
Please give us at least 24 hours of notice so we may allow someone else to be treated during that time. Last minute cancellations within 24 hours will result in a fee.
The cancellation is not billable towards your insurance benefits.

At Inspire, 24 hours notice is required to cancel or reschedule your appointment. 

Appointments that are cancelled with less than the specified notice will be subject to a cancellation fee $25. Missed appointments (no shows) will be subject to a cancellation fee of $50. Missed appointment fees are not eligible for direct billing or insurance compensation.

We understand not everything is within our control and the unexpected can happen, please contact with as much notice as possible to cancel or reschedule your appointment to avoid fees.

Repeat Cancellations or failure to show for appointments could result in patient dismissal.

When you book an appointment with us, that time is set aside for you - and ONLY you. We do not double-book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.

Inspire Your Wellness Journey

At INSPIRE, we believe in the power of natural alternative treatments to promote a holistic healing experience that enhances physical, mental, and emotional wellness.